Thank you for choosing our website to shop. To ensure your rights, we have established the following refund policy to help you understand the refund process and related regulations after purchasing lighting products.
Refund Application Period
You can apply for a refund within 14 days of receiving the goods. Please ensure you submit your refund request within this period.
Refund Conditions
Refundable items must meet the following conditions: The product is unused, in its original condition, and undamaged.
The product must include all original packaging, accessories, and free gifts.
Proof of purchase is required, such as an order confirmation email or receipt.
Refund Process
If you meet the refund conditions, please submit a refund application through our website customer service or the provided contact email address. We will review your application upon receipt, and you will be notified of the review result within 2 business days.
Refund Method
Refunds will be processed using your original payment method. Processing time is generally 2 business days, but the specific time may vary depending on the payment method and the financial institution’s processing.
Shipping Costs
Initial shipping costs will not be refunded if the refund conditions are met. For returns due to product quality issues, we will bear the shipping costs. Special Circumstances
Refunds are generally not accepted for discounted, clearance, or customized products unless there is a quality issue.
Quality Issues
If you receive a defective product or it does not match your purchase, please contact our customer service team as soon as possible. We will assist you with exchanges or refunds.
For any questions or further information, please feel free to contact our customer service team. We are dedicated to serving you and ensuring you have a satisfactory shopping experience. Thank you for your trust and support of outemuju.com!