Welcome to outemuju.com. Before browsing and shopping, please carefully read the following terms and conditions to better understand our services and your rights and obligations during the shopping process.
Order Processing Time
All orders will be processed within 48 hours of payment confirmation. Once processed, we will send you order confirmation and tracking information via email.
Shipping and Delivery
Shipping costs are calculated based on the delivery location and order weight. Delivery time may vary depending on your location and the chosen shipping method. Generally, domestic orders take 3-7 business days to arrive, while international orders may take longer, with an estimated delivery time of 9-18 business days, depending on the destination and local shipping services.
Return and Exchange Policy
If you are not satisfied with your purchase, we allow returns and exchanges within 14 days of receipt. Products must be unused, in their original packaging, and include all accessories and free gifts. Some discounted and customized products are not eligible for returns and exchanges.
Product Guarantee
All our lighting fixtures come with at least a one-year warranty. If quality issues arise under normal use, please contact our customer service team promptly for repair or replacement services.
Payment Methods
We accept various payment methods, including credit cards, debit cards, and third-party payment platforms. All payment information is encrypted to ensure transaction security.
Privacy Policy
We value your privacy. The personal information we collect is used only for order processing, customer service, and improving user experience. We will not sell your information to third parties.
Customer Service
If you have any questions or need assistance during your shopping process, please feel free to contact our customer service team. We will answer and resolve your questions as soon as possible.
Applicable Law
These terms are governed by local laws, and any dispute shall be submitted to the court in the jurisdiction where our company is located.
Thank you for choosing outemuju.com. We look forward to providing you with excellent products and services!